"Error!" msg during "setup support files" installation

Windows 2003 Server. Asp.Net 1.1. Sql Server 2000 Sp3a.
"Error!" msg during "setup support files" installation.
Unable to install Reporting Services. Found a couple of users experiencing
the same problem, but no solution :( Any ideas?
/ChrisFirst, check the error log in Event Viewer and see if you can find any
EventID number for your error. That can pinpoint what the error really is.
If it's error 25619, then check if the DTC service is running? Go check in
services.msc for "Distributed Transaction Coordinator".
Even if it says "started", it might not be. I've had some troubles with
installing RS, and the DTC was the culprit.
It's been discussed in this thread:
http://groups.google.com/groups?hl=en&lr=&threadm=89FD4D17-1F6A-4BCF-A15E-CF098C5A68D7%40microsoft.com&rnum=1
In this thread, Pitroda asks about a password for Network Service. Just
leave the password blank, at least that worked for me.
Kaisa M. Lindahl
"Chris Leaf" <ChrisLeaf@.discussions.microsoft.com> wrote in message
news:E6F567CB-08C9-4B49-8544-9DB32826CC09@.microsoft.com...
> Windows 2003 Server. Asp.Net 1.1. Sql Server 2000 Sp3a.
> "Error!" msg during "setup support files" installation.
> Unable to install Reporting Services. Found a couple of users experiencing
> the same problem, but no solution :( Any ideas?
> /Chris|||Event log says:
"Product: Microsoft SQL Server 2000 Reporting Services Enterprise Edition --
Please install SQL Server by running setup.exe."
and
"Product: Microsoft SQL Server 2000 Reporting Services Enterprise Edition --
Installation failed."
install log ends with:
<Func Name='SqlSetupFilesComp::Install'>
<Func Name='BootstrapPackageLogic'>
<Func Name='InstallBootstrapPackage'>
/I "D:\Setup\bootmsi.dat" REBOOT="ReallySuppress"
ADDLOCAL="BootstrapFiles,WatsonFiles,ParsFiles1033,HelpFiles1028,HelpFiles1031,HelpFiles1033,HelpFiles1036,HelpFiles1040,HelpFiles1041,HelpFiles1042,HelpFiles2052,HelpFiles3082,WatsonFiles1033" /qn
<EndFunc Name='InstallBootstrapPackage' Return='1603' GetLastError='183'>
<EndFunc Name='BootstrapPackageLogic' Return='1603' GetLastError='183'>
SqlSetupFilesComp BootstrapPackageLogic() failed : (1603)
{n:\rosetta\dev\src\everettsetup\sqlcu\dll\customcomps.cpp:565}
SCU_SetupMgr::svc() caught exception: SqlSetupFilesComp
BootstrapPackageLogic() failed : (1603)
{n:\rosetta\dev\src\everettsetup\sqlcu\dll\customcomps.cpp:565}. SetupMgr:
state=ERROR, cancel_state=0, is_done=0, ActionRequired=1, NeedReboot=0,
custom_props={AutoStart=true
HandleReboots=false
ModuleDir=D:
QuietMode=false
Unattended=false
WorkDir=D:
}} {n:\rosetta\dev\src\everettsetup\sqlcu\dll\scusetupmgr.cpp:428}
ScuProgressDlg::SetupFinished()
ScuProgressDlg::DialogProc() installation done... waiting for setup mgr
<EndFunc Name='UpdateComponents' Return='1602' GetLastError='0'>
DTC is running..
Thanks for your response.
"Kaisa M. Lindahl" wrote:
> First, check the error log in Event Viewer and see if you can find any
> EventID number for your error. That can pinpoint what the error really is.
> If it's error 25619, then check if the DTC service is running? Go check in
> services.msc for "Distributed Transaction Coordinator".
> Even if it says "started", it might not be. I've had some troubles with
> installing RS, and the DTC was the culprit.
> It's been discussed in this thread:
> http://groups.google.com/groups?hl=en&lr=&threadm=89FD4D17-1F6A-4BCF-A15E-CF098C5A68D7%40microsoft.com&rnum=1
> In this thread, Pitroda asks about a password for Network Service. Just
> leave the password blank, at least that worked for me.
> Kaisa M. Lindahl
> "Chris Leaf" <ChrisLeaf@.discussions.microsoft.com> wrote in message
> news:E6F567CB-08C9-4B49-8544-9DB32826CC09@.microsoft.com...
> > Windows 2003 Server. Asp.Net 1.1. Sql Server 2000 Sp3a.
> >
> > "Error!" msg during "setup support files" installation.
> > Unable to install Reporting Services. Found a couple of users experiencing
> > the same problem, but no solution :( Any ideas?
> >
> > /Chris
>
>